Pay your bills or get disconnected - GWCL advise customers

The Management of Ghana Water Company Limited has hinted at plans to embark on an exercise to retrieve all arrears owed by customers.

The exercise started on the 15th of November, 2021.

The GWCL said as part of the exercise, disconnection teams have been set up in the various regions and districts Offices to disconnect all categories of customers whose bills are in arrears.

The statement issued by the company said disconnected customers will be made to pay their bills in full together with reconnection fees before they are reconnected.

“We, therefore, advise our valued customers to make efforts to pay their bills and clear all arrears to avoid being disconnected.

Apart from disconnecting defaulters, the teams will check illegal connections, self –reconnections and the use of in-line boosters pumps at customer’s premises. All persons found to be engaged in such criminal activities shall be handed over to the Police for prosecution.

Paid-up customers must leave their payment receipts behind when leaving their homes (premises) to avoid wrongful disconnections. Also, customers who have paid via mobile money or other electronic means will need to show SMS payment receipts as proof of payment.

Payments of water bills can be made at all Ghana Water Company Limited Offices and Revenue Collection Points, via mobile money payments such as Vodafone cash, MTN MOMO, AirtelTigo cash, Slydepay, Express pay, and all GWCL partnered banks across the country. Follow the mobile money payment process’ on your network and pay your bills in comfort.

Management entreats customers to cooperate with the teams as they undertake this all-important exercise in our effort to collect and mobilize the much-needed revenue to improve on our water supply service in the country”, the statement added.