Uber driver's 'rejection' of card trips disturbing – Ghanaians bemoan

The name Uber in Ghana has gradually become synonymous to a host of negative imaginations: inconveniences, frustrations and petty fights due to the constant rejection passengers receive from drivers whenever they request a cashless trip.

The issue which has been swelling on social media since the beginning of the year has propelled many Ghanaians to question Uber’s take on the

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Some posts sighted by Ghanaweb on various social media platforms read:

“What at all is wrong with Uber drivers...they keep rejecting my cashless request...this is pure illiteracy and Uber Ghana too is not doing anything about it.....If you think this is a challenge for You and your drivers pls take off the cashless service from your platform or return to wherever you came from..... period...I rest my case,” De Survival fumed on Facebook.



Another, with the User name, @Mzlnterkudzi also tweeted that “you guys really need to do something about your drivers not accepting card trips. It's been over 30mins and I'm still waiting for a driver because... card trip.”

@Uber_Ghana you guys really need to do something about your drivers not accepting card trips. It's been over 30mins and I'm still waiting for a driver because... card trip

— Eva Goodbody (@MzInterkudzi) December 3, 2019

@ara_omb wrote, "when I use a card to pay for my trip you charge me twice the estimated amount.If I cancel the trip the money is still deducted from my account. The temporary hold of said amount you CLAIM would return back to my account and disappear from my bank statement doesn’t."


@Proud Ghanaian also indicated that "a few mins after our trip our driver decided he would no longer make the trip because we were paying with a card, the entire time shouting expletives at us. If card payment is not an option you should let us know!".

@Uber_Ghana when I use a card to pay for my trip you charge me twice the estimated amount.If I cancel the trip the money is still deducted from my account. The temporary hold of said amount you CLAIM would return back to my account and disappear from my bank statement doesn’t.

— couchpotato (@ara_omb) December 3, 2019

@Amegaxi also furthered that "every week my girlfriend (sic) gets stressed and harassed by Uber Drivers over card trips. One time I was with her and in the middle of the trip, the driver decided he wanted cash. We told him we couldn't do cash so he ended the trip halfway into the journey." He bemoaned.

@RagamuffinNana wrote; "Hw333 more than a few drivers with
@uber_ghana violated me big time. One of them asked me to get out of the car when he realised it was a card payment saying he wouldn’t have accepted the trip if he knew. I had to walk up to the taxi rank up by Haatso."

Reacting to the complaints, Secretary of Uber Ghana, Mr. Gabriel Boateng appealed to Uber customers to remain calm.

He encouraged customers to take a screenshot of the rejection message, attach the driver’s details (name and car number) and forward it to help.uber.com

@Uber_Ghana , a few mins after our trip our driver decided he would no longer take the trip because we were paying with a card, the entire time shouting expletives at us. If card payment is not an option you should let us know!

— Proud Ghanaian (@ProudGhanaian) November 30, 2019

There is a reason why proceeds from card trips come once a week. The system can't be making direct deposits after every trip or day of trips. Will require more work and more time spent on paying people. Not ideal

— Augustus Otu (@AugustusOtu) November 27, 2019

Only in Ghana will an Uber Driver tell you they can’t take you to your destination because they have no more fuel like sir that’s not my problem ????????

— EllennaA (@NellaayBoss) January 8, 2019

@Uber_Ghana kindly review my fee this driver refused my trip because it was a card and he refused to cancel the trip. This has become a trend. If your drivers cannot take card payments and also cannot provide air conditioning on select what is the point. #uberlondon is closed.

— Leah Nduati Lee (@NduatiLee) November 25, 2019

Nope. Almost every week my gf gets stressed and harassed by Uber Drivers over card trips. One time I was with her and in the middle of the trip the driver decided he wanted cash. We told him we couldn't do cash so he ended the trip halfway into the journey

— Cardigan Backiadigan (@Amegaxi) November 24, 2019

Today is the last time I am using my card for @Uber_Ghana ! How can you deduct me twice for a trip ?? And they won’t even respond to complaints

— Sultan ??????????? (@real_Sultan_Abu) November 12, 2019

@Uber_Ghana your drivers honestly won’t pick us if it’s a card trip. One of them called to ask me if I’m paying cash before he headed to me. If it’s not a good way to pay, why give us that option? It’s really annoying!

— Naa Oyoo (@missquartey) November 8, 2019