NPA launches Call Centre to enhance customer service

Dr. Mustapha Abdul-Hamid, CEO of the National Petroleum Authority (NPA), inaugurated a new call centre to enhance customer service efficiency and address complaints promptly.

Managed by the Consumer Services Unit under the Corporate Affairs Directorate, the centre features ten agent lines, software portals, and a supervisor’s portal, enabling customers to directly report issues.

Call centre agents will forward complaints to relevant technical teams for investigation and feedback, ensuring streamlined resolution.

Speaking at the event, Dr. Abdul-Hamid emphasized the call centre's role in providing swift responses and strengthening public engagement.

He urged agents to remain efficient and discouraged customers from bypassing regulatory channels to air grievances publicly.

Corporate Affairs Director Maria Edith Oquaye highlighted the agents' extensive training, ensuring they are well-prepared to deliver quality service.