Consulates Killing Tourism ?

Letter from a potential Tourist:

I'm just wondering if you are really intrested to have visitor and tourits in your country? Just to apply for Visa and have contact with yours countrys embassy and consulats, sucks! To have a contact with your countrymen can only compare with the "good old Soviet union".... I'm still intrested about your country, but the first approach SUCKS, sorry!
Best whises! /Peter