National health insurance scheme received a massive boost under Mahama

The National Health Insurance Scheme (NHIS) grew impressively under Mahama. The following vital performance indicators amplify the positive growth that took place:

Out-patient utilisation of the NHIS rose to 29.6 million in 2014 from 16 million in 2009 and 597,000 in 2005, this was the number of visits made to health facilities in the respective years for only outpatient cases.


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This was incredibly positive because people visited the hospitals often for their healthcare needs. It reflected the improved health-seeking behaviour and outcomes of Ghanaians.

The National Health Insurance Authority (NHIA) paid an unprecedented GHC1.073 billion in claims in 2014 as compared to GHC748 million in 2009 and GHC7.6 million in 2005.

Comparatively, the claims payments in 2005 and 2014 represented a 14,018.4% increase. This exponential growth was a clear indication that the NHIS was robust and served the needs of our people.

The authority under the Mahama Administration carried out a number of reforms aimed at responding to the evolving needs of Ghanaians which included the establishment of new Claims Processing Centres (CPCs) across the country. In 2010, the first CPC was established in Accra under President Mills. In 2013, the CPC model was rolled out in Tamale, Cape Coast, and Kumasi.

The CPC in Accra takes care of claims from Greater Accra, Volta, and Eastern Regions, while CPC in Tamale managed claims from Ashanti and Brong Ahafo Regions, and the CPC in Cape Coast took care of Central and Western Regions. This injected efficiency in the processing of claims payments.

Another system was put in place; the Electronic Submissions of Claims (e-Claims) was introduced to deal with the logistical challenges associated with paper claims management. This was intended to boost efficiency in claims management, reduce the cost of submission for providers, reduce the cost of processing for the NHIA, and expedite the claims payments process.

The piloting of the e-Claims began in April 2013, and before President Mahama left office many service providers were submitting claims electronically.

Reference: NDC Green Book