CXP Ghana holds third annual Customer Experience Professionals Conference

CXP Ghana on Friday, 6th October held their third annual customer experience Conference at the Labadi beach hotel.

The conference which was under the theme " Customer centricity. Re-orientkbg business, technology, process and people around the customer saw in attendance major industry players actively engaged in Customer Experience, advocates, proponents and key drivers of the Customer Experience agenda in Ghana.

Speaking at the annual conference , president of CX Ghana, Esther Dokuuwa Ofosuhene said that, customer experience is not just a buzzword but it's the lifeblood of every successful organization.

According to her, customer experience is the driving force behind customer loyalty, advocacy, and ultimately, business growth.

"In today's competitive landscape, companies must go beyond providing a product or service, they must create memorable, meaningful interactions that leave customers not just satisfied,
but delighted" she added.
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The conference brought together experts in the Customer Experience space, both local and international.



There were presentations and panel discussions as well as Questiona and Answers follow-ups from the audience to complement thoughts shared by our experts.



About CXP



Founded in 2020 as a community on LinkedIn, the Customer Experience Professionals Ghana Association is the premier non-profit organization dedicated to the advancement and cultivation of the Customer Experience profession in Ghana. The CX Industry in Ghana had reached the point where it requires a unified, informed, collective voice to guide its evolution. 

In April 2021, the CXP Ghana was registered as an association in Ghana with the mandate to help customer experience professionals make customer experience management an integral part of how their companies operate, and to enable them to embed its skill set across their organizations.

The customer agenda is the most exciting initiative on the strategic change agenda. While there are many companies (Amazon, Disney, Apple etc.) and countries (Dubai, Singapore) who have made good progress internationally, we are just touching the surface of what can be achieved here in Ghana.

Customer Experience Professionals Ghana is a professional association and governing body created to represent Customer Experience professionals in Ghana. The association launched on 8th October 2021, at the Labadi Beach Hotel.